Common Questions

What should I bring to my first appointment?

Please make sure that you arrive at the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.

Do I need a referral to make an appointment?

You do not need a referral to make an appointment but may need a referral from your primary physician prior to the visit. For your visit to be covered by your insurance, please contact your insurance provider to understand the terms of your policy. We are accepting new patients.

How is the doctor-patient relationship different here, compared to other hospitals or clinics?

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s office that values all of our patients and appreciate the long-lasting relationships we create with them.

How will I pay for my care?

If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.

What is your cancellation policy?

We require a 24-hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee.

How can I get a hold of my medical doctor?

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with Dr. Singer in between appointments, please contact our main office to leave a message or schedule an appointment. She will get back to you in a timely fashion.

How do you notify your patients of lab or test results?

You will be notified of your lab results either by phone or at your next appointment depending on what plan was made at the time of your visit. You are welcome to call our office anytime for lab results.

Will I be able to get copies of my test results?

Yes, we will provide you copies of your CBC (complete blood count) on the same day of your visit. Any other labs done and sent out will be given to you at your next appointment or can be sent to you upon request.

Do you allow urgent or same day appointments?

We do set aside time for urgent visits on the days we have office hours. However, if you are having an emergency, please dial 9-1-1 or go to your nearest emergency room.

What are your office hours of operation?

We are open Monday through Friday from 9 am to 5:00 pm.

How can I prevent a cold or flu?

Colds and the flu are commonly transmitted through the nose and mouth.  To help prevent colds and flus:

  • Thoroughly wash your hands.
  • Avoid contact with contagious individuals.
  • After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
  • Stay current on your yearly flu vaccinations.
  • Drink plenty of water to stay hydrated.